NexusNexus Starter
£29/mo
TV mode, all six looks, unlimited screens and agents. Pro is £59 and Enterprise £119, both flat.
Start free trialYour queue,
on the wall.
Nexus puts your helpdesk on a screen the whole room can see: what's waiting, what's about to breach, who's on the phones and how close the team is to today's goal. It runs on your own server or ours, and costs from £29 a month however many screens you put it on.
Nothing is charged until day 14. No card? Get a trial key by email.
What changes when the queue is on the wall
Nobody has to ask what's waiting.
Unassigned tickets, first-reply time and SLA countdowns stay on screen all day. Tickets get picked up when they land, not when someone opens a report on Friday.
- SLA countdowns turn amber before they breach
- Unassigned, waiting and missed calls, live
- Alerts to Slack, Teams and your phone (Pro)
The team can see the score.
Goals go green, amber or red as the day goes on. Leaderboards cover solves, replies and calls, there's an agent of the week, and the board throws confetti when the target falls.
- Team goals and goal-tracked KPIs
- Leaderboards for solves, replies and calls
- Time-boxed contests with prizes (Pro)
The weekly report writes itself.
Branded PDF reports for the whole desk, a team, one agent or one client. Run one when you need it, or have it emailed and posted to Slack or Teams on a schedule. Client QBR packs come from the same data.
- Your logo and your numbers on every page
- Daily, weekly or monthly, for any scope
- A quarter or financial year in review on one page
One server behind every screen.
The wall TV, a team lead's desktop, everyone's phone and a panel inside Zendesk all read from the same server. Screen Sync lets you reload, rotate and re-point every TV from your desk.
- Web, Windows, macOS, Linux, iOS and Android
- TV mode that rotates full-screen views
- Each screen keeps its own layout and look
What a dashboard on the office TV costs
Cloud dashboard tools charge by dashboards, screens or seats, so the wall gets dearer the more it's used. Nexus is one flat price, with every screen and agent included.
Geckoboard
~$119/mo
Entry plan, before you outgrow its dashboard and user limits.
Nexus vs GeckoboardDatabox
$199/mo
Team plan, billed annually. The first plan that shares a dashboard to a TV.
Nexus vs DataboxTheir prices as listed on their own pricing pages in June 2026, in their own currency; ours in GBP ex VAT. The full comparison.
Specification
Coverage
- Helpdesks & PSAs
- 16, every plan
- Monitoring tools
- 25
- Ready-made connectors
- 52
- Data sources
- 10
Live data
- Calls refresh
- Every 20 s
- Tickets refresh
- Every 60 s
- Connector history
- 400 days
- Looks
- 6
Pricing
- Starter
- £29 / month, flat
- Screens & agents
- Unlimited
- Free trial
- 14 days
- Managed hosting
- +£15 / month
Platform
- Runs on
- Docker, any small server
- Apps
- Web, Windows, macOS, Linux, iOS, Android
- Licence check
- Offline, Ed25519
- Releases shipped
- 151
103 integrations
Each one is built in and read live by your own Nexus server. Paste a key, test the connection, and it's on the board. If yours isn't here, a custom connector reads any JSON your systems can serve, or tell us what you use.
Helpdesks and PSAs 16, every plan
- Zendesk
- Freshdesk
- Freshservice
- Jira Service Management
- HaloPSA
- SuperOps
- NinjaOne
- ConnectWise PSA
- Zoho Desk
- Help Scout
- Front
- Intercom
- HubSpot Service Hub
- Gorgias
- Kustomer
- ServiceNow ITSM
Enterprise can add up to four more helpdesks and blend their open, created, solved and breached counts into one figure.
Monitoring 25. UniFi on every plan, the rest on Enterprise
- UniFi
- Meraki
- Aruba Central
- Omada
- Auvik
- Domotz
- SuperOps
- NinjaOne
- N-able
- Datto RMM
- Kaseya VSA
- ConnectWise Automate
- Huntress
- Acronis
- UptimeRobot
- Better Stack
- Pingdom
- Site24x7
- PRTG
- Zabbix
- Checkmk
- Datadog
- Uptime Kuma
- Statuspage
- Liongard
Every tool rolls up to one row per client: name, issue count and status, worst first.
Ready-made connectors 52, Enterprise
- HubSpot CRM
- Pipedrive
- Close
- Copper
- Freshsales
- Attio
- folk
- Capsule CRM
- Streak
- Stripe
- Paddle Billing
- Chargebee
- Recurly
- GoCardless
- Mollie
- PayPal
- Square
- SumUp
- Lemon Squeezy
- Shopify
- BigCommerce
- Squarespace Commerce
- Gumroad
- GitHub
- GitHub Actions
- GitLab
- Bitbucket Cloud
- Azure DevOps
- Jira Software
- Shortcut
- YouTrack
- CircleCI
- Buildkite
- Vercel
- Netlify
- Render
- Sentry
- BugSnag
- Rollbar
- Honeybadger
- PagerDuty
- Opsgenie
- Aircall
- Dialpad
- CloudTalk
- Twilio
- Vonage SMS
- Typeform
- Jotform
- Tally
- Trustpilot
- Hotjar
Sales, billing, ecommerce, engineering and on-call figures can sit on the same wall as the queue, or run Nexus with no helpdesk at all.
Your own data 10 sources, Enterprise
- Google Sheets
- Excel, OneDrive & SharePoint
- CSV from any link
- JSON from any link
- Airtable
- Notion
- Smartsheet
- Prometheus
- Grafana
- Your own JSON feed
For MSPs: one template for every client's wall
Build a board once and push it to every client's screen. Change the template and every wall follows within seconds, while each client only ever sees their own tickets and devices. This is the Enterprise plan.
- Board templates
- Edit one template and every client screen follows, even ones that were switched off. Each keeps its own name, goal and client view.
- White-label
- Your colours, typeface and name on every screen, embed and PDF report, with Nexus branding hidden.
- Client-scoped links
- Each client sees their own tickets only. Isolation is enforced on the server, not hidden in the interface.
- Devices per client
- RMM, EDR, backup and uptime tools roll up to one row per client, next to that client's queue.
- QBR packs
- A customer-facing pack per client with their tickets, posture and your notes. On demand or emailed monthly, from Pro.
Midnight comes in nine colours
Set a colourway per screen, per dashboard or by time of day. Pick one here and the board recolours, and so does this site.
Up and running the same afternoon
Start the trial
Pick a plan. Stripe Checkout takes a card but charges nothing for 14 days, and you're emailed before the trial ends.
Run it, or let us
One Docker command on a small VM, mini-PC or server you already have. Or tick managed hosting and we'll have it live at its own address.
Connect your helpdesk
Paste an API token into the setup wizard and the board fills itself. The licence renews on its own after that.
Pricing
One flat price per deployment, in GBP ex VAT, with unlimited agents and screens on every plan. Self-hosting is included; managed hosting is £15 a month extra.
- One team and one screen: Starter
- A growing desk that wants goals, history and reports: Pro
- An MSP, or several desks under one roof: Enterprise
Starter
For a single team putting their helpdesk on one screen.
£29/mo ex VAT
or £24.17/mo billed yearly, save 2 months
£0 today. Free for 14 days, then £29 a month ex VAT. Cancel before then and you pay nothing.
- One live board with all the core panels
- Your helpdesk: Zendesk, ServiceNow, Jira SM & 13 more
- TV mode, lock mode & all six looks
- Web, desktop & mobile apps
Pro
For growing desks that want goals, history and a bit of competition.
£59/mo ex VAT
or £49.17/mo billed yearly, save 2 months
£0 today. Free for 14 days, then £59 a month ex VAT. Cancel before then and you pay nothing.
- Everything in Starter
- Goals, leaderboards & streaks
- History, forecasting & branded PDF reports
- Multiple boards & Screen Sync for every TV
Enterprise
For MSPs and multi-desk teams: every client's wall from one template, in your brand.
£119/mo ex VAT
or £91.67/mo billed yearly, save over 2 months
£0 today. Free for 14 days, then £119 a month ex VAT. Cancel before then and you pay nothing.
- Everything in Pro
- Board templates, white-label & client-scoped access
- 25 monitoring tools, spreadsheets & blended KPIs
- SSO, Switchboard routing & priority support
Every plan starts with a 14-day free trial. A card is needed to start it and nothing is charged until day 14; cancel before then and you pay nothing. Rather not add a card yet? Get a trial key by email. You can also compare every feature, plan by plan.
Things you can check
How Nexus is built, and the parts you can verify for yourself.
- Security
- Ed25519-signed licence keys, API tokens encrypted at rest with AES-256-GCM, scrypt-hashed passcodes and SSRF-guarded fetches. How each one works.
- Never stranded
- The licence is checked offline on your server, so the board keeps running if we have an outage. Your data, settings and history stay with you. Continuity.
- Telemetry
- One opt-out beacon from self-hosted installs: licence id, version, plan, helpdesk product and an optional instance name. The full list.
- Testing
- More than 2,000 automated tests on every build, plus an end-to-end test that drives the real board in a real browser.
Questions
More in the FAQ, or ask directly.
What is Nexus?
A live wallboard for support teams. It reads your helpdesk (Zendesk, Freshdesk, Jira Service Management, ServiceNow, HaloPSA and eleven more) and shows tickets, SLAs, calls and team goals on one board for wall TVs, desks and phones. Calls refresh every 20 seconds and tickets every minute.
Do I have to host it myself?
No, it's your choice. By default Nexus is self-hosted: one Docker command on a small VM, mini-PC or server you already own, and your helpdesk data never reaches us. If you'd rather not run a server, managed hosting is £15 a month extra. We run your own private, isolated instance in a UK or EU region and keep it updated and backed up.
How do the free trial and billing work?
Every plan starts with a 14-day free trial through Stripe Checkout. A card is needed to start it, nothing is charged for 14 days, and you're emailed before the trial ends. Cancel before day 14 and you pay nothing. After that it's monthly or annual, in GBP ex VAT, and you can change plan or cancel any time from the billing portal. No card to hand? A 14-day trial key needs only your email.
Which helpdesks does it work with?
16, on every plan: Zendesk Support and Talk, Freshdesk, Freshservice, Jira Service Management, ServiceNow ITSM, HaloPSA, SuperOps, NinjaOne, ConnectWise PSA, Zoho Desk, Help Scout, Front, Intercom, HubSpot Service Hub, Gorgias and Kustomer. Beside the queue it reads 25 monitoring tools. UniFi is on every plan; Meraki, NinjaOne, Datto RMM, Huntress, Acronis, UptimeRobot, Datadog and the rest are on Enterprise. Enterprise also adds 52 ready-made connectors and 10 kinds of custom data, from Google Sheets and Excel to Airtable, Notion and Prometheus.
Does it work for an MSP with many clients?
Yes, that's what Enterprise is for. Build one board template and roll it out to every client's screen; edit it once and every wall follows. White-label puts your colours, typeface and name on every screen, embed and PDF report. Each client can get a link to their own tickets only, with isolation enforced on the server, and the monitoring panels roll devices, backup and security up to one row per client.
Is my data safe?
Self-hosted, your helpdesk data stays on your own server and never reaches us. The only thing a self-hosted install sends home is a minimal, opt-out licence beacon: licence id, version, plan, helpdesk product and an optional instance name. API keys are encrypted at rest with AES-256-GCM, and the licence is an Ed25519-signed key checked offline. The security page explains each one.
What happens if I cancel?
Your board keeps working until the end of the period you've paid for, plus a short grace window. After that the licence lapses and the board asks for a current licence key until you renew. Your server, settings, history and data stay yours throughout, and on managed hosting you can export your data or move to self-hosting.